Best practices for students when completing work in UNM Learn.
What are some things I should keep in mind when completing my student work in UNM Learn?
UNM Learn is a web-based software application. As with any application, there are some best practices students can keep in mind to help deal with issues when they arise, and avoid pitfalls such as losing work.
- Use your UNM NetID Email address to login to UNM Learn.
- Protect your UNM Learn login and ensure you are set up for Multi-Factor Authentication (MFA).If you have not configured this for your account, we recommend doing so by following the instructions here. In the event that you forget your NetID password, you can change it at https://netid.unm.edu by sending a verification code to your device, or answering your security questions. The alternative is to call IT Customer Support Services during business hours: 505-277-5757.
- UNM Learn has a weekly maintenance window Saturday mornings from 4:30.a.m. to 5:30 a.m. MT. The application will be unavailable for part or all of the window, depending on the nature of the work being done. In addition, there is a routine UNM Learn maintenance window every Saturday from 5:30 a.m. until 2:00 p.m. MT which may be used as needed for system maintenance. In most circumstances, announcements will be posted in UNM Learn two weeks ahead of time to notify users of any outages planned during this window. Be sure to plan your work around these scheduled outages. See: UNM Learn System Availability Information. Scheduled outages are also posted on the IT Alerts page.
- In the event of an unplanned outage, we attempt to post a notice on an outage page which users see when accessing Learn. For updates, check IT Alerts. Instructors are notified of the time frame for any unplanned UNM Learn outages. Instructors determine how they will handle any impact on course activities (e.g., interrupted tests, missed due dates). For more information see the System Availability page.
- In case of interruptions with your Internet connection and to avoid many other type of issues, be sure to save any work you are doing often. For any long responses, it is best to use a text editor that saves automatically, such as Microsoft Word. When you are ready to submit it, you can copy and paste the text from Word into UNM Learn.
- Make sure your browser is compatible with UNM Learn. Click the following link for the list of supported browsers: http://online.unm.edu/help/learn/support/browsers
- Make sure you have pop-ups enabled for the learn.unm.edu site.
- If you are having difficulties doing something with one web browser, try a different browser to see if it will work there. For instance, on Windows computers, if something won't work in Microsoft Edge, try Firefox or Google Chrome. On Macintosh computers, if something won't work in Safari, try Google Chrome or Firefox. Or vice versa.
- Keep up to date with the UNM Learn Critical Issues for Students
- Don't wait until the last minute to take a quiz. It will be much more difficult to get help if the quiz has expired.
- Pay attention to your Internet connection (especially when taking timed tests), and only begin tests on a computer or device with a stable, high-speed connection. If you are on campus, the computer pods are a good option.
- The UNM Learn Support Team’s ability to provide support for a wide variety of devices is limited, so use caution, particularly if electing to take a higher stakes exam on a mobile device.
- Please note if your test is timed or not. A timer is available near the top of the test if it is timed.
- The system automatically saves each answer as you go. If you lose your connection to UNM Learn during an assessment, you may be able to log back in and continue the assessment. It depends on the settings your instructor chose for that particular exam. Any answers that were previously saved will be there, so you can pick back up where you left off. Note: Any time that your computer or browser is unavailable during a quiz will be considered to be part of your total completion time for the quiz.
- If you get disconnected during a timed quiz or exam causing you to lose so much time that you cannot complete the quiz to the best of your ability, contact your instructor. Let him or her know specifically what happened, including any relevant details (what time you were taking the quiz, etc) and ask for further guidance. It is up to the instructor's discretion as to how they will handle this. Instructors are notified of the time frame for any unplanned UNM Learn outages.
- If a problem occurs and you would like technical support, record as many details as possible and call UNM Learn Support at 505-277-0857 or open a ticket in StudentInfo by using the 'Ask a Question' feature. Pieces of information that would be helpful are the date and time the problem occurred, explanation of the error, exact text of error message (if any), a screen shot, and the steps you took before the error occurred.
- Once you are finished with your assessment, make sure all your questions have been answered. You can check this by looking at the Question Completion Status section along the top.
- Check that your assessment has been submitted.
- If you are typing text in the Assignment Submission window for an assignment, it is best to compose any long responses offline in a separate application (such as Word). This will save you from losing any work if you lose your internet connection, etc. When finished, you can copy and paste your work into Learn.
- If you are composing your assignment in another application, such as Word, make sure you save a copy of that in a place where you can access it at a later date if needed. This is especially important to remember if you are working in a computer lab or using a computer that does not belong to you.
- Be sure to click the Submit button at the bottom of the page when you are finished typing text in the Submission window and/or uploading a file attachment for the assignment.
- After you submit an assignment, a confirmation email will be sent to your UNM-preferred email address for each assignment attempt. You can also view assignment submission receipts on the "Submitted" tab in My Grades.
- Compose long discussion postings offline in a separate application (such as Word). This will save you from losing any work if you lose your internet connection, etc. When finished, you can copy and paste your work into UNM Learn.
- Make sure you click 'Submit' once you are done. To check whether your discussion message was posted correctly, simply go to the discussion topic you were working on to see if your posting is there.
- You can also search for your posts by using the "Search" button on the top red menu, on the right. You could use your last name or specific text from your post as key words.
For additional information about UNM Learn, see the Blackboard Learn documentation for students at http://online.unm.edu/help/learn/students/.